In The Australian, Greg Bamber, coauthor of Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees, stresses the importance of employee and customer relations if airlines wish to prosper:
In The Australian, Greg Bamber, coauthor of Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees, stresses the importance of employee and customer relations if airlines wish to prosper:
Sage House News: The Cornell University Press Blog 